Privacy Policy

Privacy Policy

Your Privacy Matters
At Willow & Wren, your trust means everything. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect
When you place an order, we collect your name, billing and shipping address, email, and payment details. When you sign up for our newsletter, we collect your email address. Like most websites, we also use cookies and analytics tools to understand how visitors use our site and to improve your experience.

How We Use Your Information
We use your information to process and ship your orders, to communicate with you about your order or account, to send updates, promotions, or product news if you have opted in, and to improve and personalize your experience on our website.

Sharing Your Information
We never sell or trade your information. We only share it with a small circle of trusted partners when necessary to run Willow & Wren—for example, with payment processors to securely complete transactions, with shipping carriers to deliver your order, or with tools that help us send email updates and improve our website.

Data Security
We take careful steps to protect your information, and all payments are encrypted and processed securely.

How Long We Keep It
We keep order information for our records unless you ask us to delete it.

Your Rights
You may request access to your data, ask us to update or correct your information, request that we delete your information, or opt out of marketing emails by clicking “unsubscribe.” If you are located in the EU, UK, or California, you may also have additional rights under local privacy laws such as GDPR or CCPA.

Contact Us
If you have questions about this policy or your data, you can reach us at:
hello@willowandwren.co